Support

Mi Digital Academy helps families, learners, exam candidates, and career

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Getting Started

New to Mi Digital Academy? Start here with guides on enrolment, setup, and first steps.

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Account & Enrolment

Questions about your account, payment, or subscription? We have answers.

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Learning & Courses

Learn how to navigate the platform, access lessons, and track your progress.

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Technical Support

Experiencing technical issues? Explore troubleshooting guides and solutions.

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Billing & Payments

Understand pricing, coupons, refunds, and payment options.

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Frequently Asked Questions

The most common questions and answers from our users.

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Choose your channel

Choose your support channel

Select the channel that works best for you and get help quickly.

Contact Support

Send us an email or fill out our contact form to get personal support.

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WhatsApp Support

Chat with our support team on WhatsApp for quick answers.

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Email Us

Send detailed questions to our support team at frontdesk@midigitalacademy.com

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Common issues

Common issues & solutions

Try these solutions for frequently encountered issues.

01

Can't log into my account

Try resetting your password using the "Forgot Password" option. If that does not work, contact support.

02

Course content not loading

Try clearing your browser cache, using a different browser, or switching networks.

03

Payment not going through

Verify your payment details, ensure you have sufficient balance, and try again or use an alternative payment method.

04

Not receiving emails from us

Check your spam folder or contact support to verify your email address is correct.

Support resources

Support resources

These resources can help you solve issues independently.

Video Tutorials

Watch step-by-step video guides on using key features of our platform.

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FAQ Section

Find quick answers to frequently asked questions about courses and accounts.

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Frequently asked

Frequently Asked Questions

Answers to the questions students and parents ask us most.

What is Mi Digital Academy™️©️®️?

Mi Digital Academy™️©️®️ is an online educational platform based in South Africa offering the CAPS curriculum from Grade R to Grade 12, along with technology courses such as IT certifications, coding, and app development.

Who is Mi Digital Academy™️©️®️ for?

Our platform serves school learners (Grade R–12), matric students preparing for exams, working adults looking to build digital and IT skills, and parents who want to track their children's progress.

Is Mi Digital Academy™️©️®️ officially aligned with the South African curriculum?

Yes. Our academic courses follow the South African CAPS (Curriculum and Assessment Policy Statement) curriculum, covering all grades from Foundation Phase through to Grade 12.

Where is Mi Digital Academy™️©️®️ based?

We are based in Bryanston, Gauteng, South Africa, and serve students across South Africa and internationally.

How do I contact Mi Digital Academy™️©️®️?

You can reach us by phone, email at frontdesk@midigitalacademy.com, or through the contact form on our website. We're also active on Facebook, Instagram, TikTok and YouTube.

Hours of operation

Support hours

Our team works to support you during these hours.

Monday to Friday

9:00 AM - 5:00 PM (South Africa Time)

WhatsApp & Email

24/7 (responses during business hours)

Holidays

Closed (emergency support available)
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