Getting Started
New to Mi Digital Academy? Start here with guides on enrolment, setup, and first steps.
Explore →Mi Digital Academy helps families, learners, exam candidates, and career
Find articles organized by the topics that matter most to you.
New to Mi Digital Academy? Start here with guides on enrolment, setup, and first steps.
Explore →Questions about your account, payment, or subscription? We have answers.
Explore →Learn how to navigate the platform, access lessons, and track your progress.
Explore →Experiencing technical issues? Explore troubleshooting guides and solutions.
Explore →Understand pricing, coupons, refunds, and payment options.
Explore →The most common questions and answers from our users.
Explore →Select the channel that works best for you and get help quickly.
Send us an email or fill out our contact form to get personal support.
Contact us →Chat with our support team on WhatsApp for quick answers.
WhatsApp us →Send detailed questions to our support team at frontdesk@midigitalacademy.com
Send email →Try these solutions for frequently encountered issues.
Try resetting your password using the "Forgot Password" option. If that does not work, contact support.
Try clearing your browser cache, using a different browser, or switching networks.
Verify your payment details, ensure you have sufficient balance, and try again or use an alternative payment method.
Check your spam folder or contact support to verify your email address is correct.
These resources can help you solve issues independently.
Browse our comprehensive knowledge base for answers to common questions.
Visit Knowledge Base →Watch step-by-step video guides on using key features of our platform.
Watch tutorials →Find quick answers to frequently asked questions about courses and accounts.
Read FAQs →Answers to the questions students and parents ask us most.
Mi Digital Academy™️©️®️ is an online educational platform based in South Africa offering the CAPS curriculum from Grade R to Grade 12, along with technology courses such as IT certifications, coding, and app development.
Our platform serves school learners (Grade R–12), matric students preparing for exams, working adults looking to build digital and IT skills, and parents who want to track their children's progress.
Yes. Our academic courses follow the South African CAPS (Curriculum and Assessment Policy Statement) curriculum, covering all grades from Foundation Phase through to Grade 12.
We are based in Bryanston, Gauteng, South Africa, and serve students across South Africa and internationally.
You can reach us by phone, email at frontdesk@midigitalacademy.com, or through the contact form on our website. We're also active on Facebook, Instagram, TikTok and YouTube.
Visit our website, browse the course catalogue, and click “Enrol Today” or the “Student Enrolment” button next to the course you want. Follow the prompts to complete registration and gain access to your materials.
Yes, previews or demos are available for select courses so you can review the content, structure, and teaching style before committing.
Yes, we offer a free trial with no commitment required so you can explore the platform before subscribing.
Yes, we periodically run discounts, trial memberships, and special offers. Subscribe to our newsletter or check the website regularly for current deals.
We cater to learners from Grade R through Grade 12 (Foundation, Intermediate, Senior, and FET phases), as well as adult learners interested in our technology courses.
Subjects vary by phase and include English Home Language, Mathematics, Life Sciences, Physical Sciences, Geography, History, Business Studies, Accounting, Computer Applications Technology, Natural Sciences, and more, depending on grade level.
Yes, we provide a collection of resolved past papers for Grades 10–12 to help students prepare for exams with confidence.
We offer CompTIA IT certifications (A+, Network+, and Cybersecurity), mobile and web app development, coding and programming, Microsoft Office (Word, PowerPoint, Excel), and robotics courses.
Yes, most course materials are available 24/7, allowing students to study at their own pace and revisit lessons whenever needed.
Yes, learners receive recognized certificates for many of the courses upon completion that validate their skills and can support job or further study applications. Feel free to ask an agent for more information.
Courses are developed and taught by experienced educators and industry professionals with real-world expertise in their fields.
Every course is designed and reviewed by expert instructors to ensure it meets the department of education academic requirements and QCTO industry standards for depth and accuracy.
Pricing depends on the course or curriculum plan selected (e.g., the CAPS Curriculum annual plan or monthly subscription). Visit the Fees section on our website or contact us directly for current pricing.
It includes the complete grade-level curriculum, interactive learning materials, progress tracking and analytics, 24/7 online access, mobile app access.
Yes, a 24/7 educator-per-subject service is in development and will be added to our offering soon.
Log in and go to your Tutorial List, where all enrolled courses appear. Select a course to access its materials directly.
Yes, parents can access their child's account to track progress, view results, enrol them in new courses, and stay updated on their learning journey.
Your student dashboard includes progress tracking and analytics, giving you personalised insights and recommendations to improve your results.
Yes, the platform allows users to manage students and parents efficiently, making it easy for families to oversee multiple learners.
Yes, Mi Digital Academy™️©️®️ is available as an app for Windows Desktop, Android (Google Play), and iOS (App Store), so you can learn from any device.
An internet connection is required to access and stream course content, though the platform is designed for flexible access anytime, day or night. The app also has an offline option for days when the internet is down or power outages are experienced.
The platform works on desktops, laptops, tablets, and smartphones across Windows, Android, and iOS.
Our support team is available via email, live chat, or support tickets to assist with any account or technical issues.
You can apply through the “Become a Reseller” form linked on our website's homepage.
Our support team is available Monday to Friday from 9 AM to 5 PM (South Africa Time). We also accept messages 24/7 via WhatsApp and email.
WhatsApp: 1 hour (business hours), Email: 24-48 hours, Contact form: 24-48 hours.
Currently, we offer support via WhatsApp, email, and contact form. Phone support may be available for specific cases.
Please contact support with details of the issue, steps to reproduce it, and screenshots if possible.
Contact support with your order details, and our team will investigate and resolve the issue.
Our team works to support you during these hours.
Monday to Friday
WhatsApp & Email
Holidays
Choose your preferred support channel and get answers fast.